Verint Systems Inc. (Nasdaq: VRNT) has named Rogers Communications the top Engage Global Customer Award winner for 2017, the company said.
Rogers Communications, Canada´s largest wireless and cable provider with millions of customers and 26,000 employees, was recognized for its commitment to an ever-improving experience for its customers. This most notably highlights its recent work using Verint Voice of the Customer solutions to enhance processes and Net Promoter Scores (NPS) that measure customer loyalty.
The organization previously achieved substantial savings, while also increasing customer satisfaction with the company´s initial deployment of Verint Speech Analytics.
Verint is a global leader in actionable intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance.