Canada's WestJet launches first AI chatbot

WestJet has announced it has launched of the first artificial intelligence (AI) powered chatbot from a Canadian airline, the company said.

WestJet´s chatbot on Facebook Messenger enables guests to discover destinations, book trips and receive instant support. (CNW Group/WESTJET, an Alberta Partnership)WestJet´s chatbot on Facebook Messenger enables guests to discover destinations, book trips and receive instant support.

The chatbot, named Juliet, is available in English and French through Facebook Messenger, and enables travellers to easily manage many aspects of their trip including destination inspiration and discovery, flight booking and day-of travel information. To chat with Juliet, please visit: https://www.messenger.com/t/westjet

Together with WestJet´s regional airline, WestJet Encore, offers scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through airline partnerships.