CallMiner expands into customer engagement optimization

CallMiner said it has announced a USD16M funding round led by new investor NewSpring Capital with participation from all current major investors including Sigma Partners, Intersouth Partners, and the Florida Growth Fund.

Proceeds from the round will be used to fund a rapidly expanding customer base, increase the global delivery footprint, and extend the product suite into customer engagement optimization.

Analytics technology generates massive amounts of data that can overwhelm a business´ ability to identify the most meaningful insights and enable decisionmakers to take action. Customer engagement optimization allows a business to transform these insights into enhanced customer interactions, enriched customer journeys and improved outcomes.

Founded in 2002 and headquartered in Waltham, MA, CallMiner provides customer interaction analytics solutions to businesses in manufacturing, energy, utilities, collections, financial services, travel, hospitality, retail, health care and communications. CallMiner technology helps improve the customer´s journey by gathering business intelligence across all communication channels.