Caller identification and risk reduction service for customer call centers enables expansion into new markets

TrustID, the provider of pre-answer caller authentication services for financial institutions, has expanded its portfolio of software-as-a-service offerings with the launch of TrustID Identifier, a caller authentication and identification solution for customer call centers, the company said.

Identifier will drive TrustID´s expansion into additional markets where knowledge-based identity interrogation is still used, including health care, government, utilities, entertainment and membership services. Identifier instantly identifies callers to enable more effective customer support and guide additional authentication treatments.

Identifier will enable TrustID to respond to significant interest from international markets and capitalize on new opportunities for growth.

Founded in 2007 in Portland, Oregon, TrustID is a caller authentication, identity and risk assessment company. TrustID´s software-as-a-service products provide a layer of protection for the call centers of organizations that deal with customers´ sensitive personal information and that must authenticate or identify callers and assess call risk. TrustID has developed a patented telephone network forensic approach that enhances security, improves customer interactions and agent experience, and reduces costs in the phone channel. For more information, visit