CafeX Communications has unveiled a new program for Microsoft Dynamics 365 partners to accelerate market growth of omnichannel customer experience solutions, the company said.
This global program provides Microsoft partners with comprehensive tools and support to address strong interest among businesses for live chat, co-browsing and other personalized customer assistance solutions from within the Dynamics 365 platform.
CafeX Live Assist is Microsoft´s preferred omnichannel solution for Dynamics 365, co-developed by the two firms with a jointly committed roadmap for ongoing enhancements.
As an outcome of the program, partners can add value to their customers´ operations with new avenues for high-margin offerings to accelerate business growth. The program offers two levels — strategic and standard – to meet the various Go-To-Market strategies of global partners.
CafeX makes it easier for companies to enhance live engagement within web and mobile applications.