Cable ONE recently received J.D. Power´s highest accolade — the number one spot in the 2018 residential Internet service provider satisfaction study for the western region of the United States, the company said.
The J.D. Power study measures customer satisfaction across five factors – network performance and reliability; cost of service; billing; communication; and customer service.
Among the 12 Internet companies studied, Cable ONE achieved the highest numerical score for overall customer satisfaction, as well as the highest scores in three of the five study factors — billing, communication and customer service. With a score of 722 on a 1,000 point scale, Cable ONE outperformed all competitors across the western region.
Cable ONE (NYSE: CABO) is among the 10 largest cable companies in the United States and a broadband communications provider. Serving residential and business customers in 21 states, Cable ONE provides consumers with a wide array of communications and entertainment services, including high-speed Internet and advanced Wi-Fi solutions, cable television and phone service. Cable ONE Business provides scalable and cost-effective products for businesses ranging in size from small to mid-market, in addition to enterprise, wholesale and carrier customers.