Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, is strengthening its commitment to operational excellence and platform scalability with the addition of a Chief Product Officer role to the executive team and hiring a new Chief Operating Officer, the company said.
Broadvoice has named George Mitsopoulos, the company´s longtime COO, to take on the new role of CPO. As CPO, he will oversee strategy and execution of all product-related activities, including establishing a product vision, product innovation, product development, product design, software engineering and network operations.
The COO position will be filled by Herb Pyles, a telecom industry veteran with more than two decades of experience in global operations and customer experience. In this role, Pyles oversees Broadvoice´s day-to-day operations, including service delivery, customer care and business support.
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice´s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private companies in America.