British Airways has introduced Mandarin-speaking customer service representatives at Heathrow Terminal 5, to help customers on their journey through the airport, the company said.
The team, who are fluent in both English and Mandarin, assist customers at check-in, at the departure gate and on arrival in to Heathrow. Although the team are available to help anyone, they will be working at times to coincide with the departure or arrival of customers on British Airways´ 10 weekly flights to Shanghai, and the seven weekly flights to Beijing.
At check-in the team greet customers and help them drop off their bags, print their boarding passes and assist them through security. At the gate, they make announcements in Mandarin for customers on the Shanghai and Beijing flights. And on arrival, they meet the plane, greet customers and help those who have particularly tight connection times.
On top of the Mandarin-speaking customer service representatives and cabin crew, British Airways offers a number of other services for Chinese customers. This includes tailored menus for flights to China, as well as Mandarin and Cantonese-speaking customer relations teams to help customers before or after they travel.