Bright Pattern powers global omnichannel customer service

Bright Pattern, a provider of omnichannel cloud contact center software, helps Transcosmos provide exceptional localized customer care for international clients, the company said.

Transcosmos enables global retailers to localize their customer service and deliver support that is tailored and relevant to each market. Operating in the United States, Asia, Central America and South America, Transcosmos employs thousands of agents who speak multiple languages and are trained in the cultural nuances of dozens of countries and territories.

Bright Pattern´s cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Bright Pattern´s cloud contact center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.

Transcosmos launched its operations in 1966. Since then, the company has combined superior “people” with up-to-date “technology” to enhance the competitive strength of its clients by providing them with superior and valuable services. Transcosmos currently offers services that support clients´ business processes, focusing on both sales expansion and cost reduction through 172 locations across 31 countries with a focus on Asia, while continuously pursuing operational excellence.