Bridgevine Inc., a provider of marketing and commerce solutions for the nation´s top home services brands, has announced its partnership with Pacific Gas & Electric company (PG&E), one of the largest combined natural gas and electric utilities in the United States, to power the Home Connection program, the company said.
PG&E delivers energy to nearly 16 million people in Northern and Central California. One segment of these people are move customers, who call PG&E to start or transfer service. During this initial point of contact, these customers are transferred to the Home Connection program, powered by Bridgevine, where they are offered relevant home service offers beyond the meter, such as TV, Internet, phone, home security and much more.
The Home Connection program also features a unique digital experience, where customers are able to purchase services where, when and how they want — be it on-the-go via their mobile device or in the comfort of their home on their desktop computer. During this experience, customers are offered the ability to change their address and participate in mover coupons. This fusion of call transfer and digital enrollment creates a one-stop-shop that emphasizes choice and convenience, creating increased value and satisfaction for PG&E customers.
PG&E partnered with Bridgevine to leverage their omni-channel platform, call center expertise and deep understanding of customer engagement to offer their customers a seamless experience, without the need for extensive technology and integration work.
Bridgevine is the home of customer acquisition. For more information, contact at www.bridgevine.com/contact.
Pacific Gas and Electric company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. Based in San Francisco, with more than 20,000 employees, the company delivers some of the nation´s cleanest energy to nearly 16 million people in Northern and Central California. For more information, visit www.pge.com/ and pge.com/news.