BridgeClimb, the operator of Sydney´s iconic Harbour Bridge experience, has selected RingCentral Australia Pty Ltd, a provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), to enable multichannel communications and customer service, the company said.
Looking to replace its legacy on-premise infrastructure, BridgeClimb has deployed RingCentral Office® and RingCentral Contact Centre™ solutions across its entire staff. The implementation and cutover took place in October 2019.
The RingCentral Office solution provides voice, video, online meetings and team messaging to support the communications needs for all BridgeClimb´s staff members. With this solution, BridgeClimb has replaced at least five different internal systems that they had been running previously to provide these various capabilities. RingCentral Contact Centre provides BridgeClimb´s customer service team multichannel capabilities with email, phone and chat in a universal queue. It is integrated with RingCentral Office and provides extensive performance reporting and analytics across the entire platform.
RingCentral´s Professional Services team completed the design, configuration and implementation of the unified communications and contact centre solutions. It took just seven weeks from the initial meeting between RingCentral and BridgeClimb to complete the cutover of the new solution.
Since its official opening to the public on 1st October 1998, BridgeClimb has established itself as an iconic experience and an integral part of the Sydney tourism scene. Over 4 million people from around the world have climbed the Sydney Harbour Bridge, experiencing the city as well as the remarkable iron structure and the feat of engineering from a fresh perspective. BridgeClimb considers itself custodians of the Sydney Harbour Bridge, celebrating its past and breathing new life into its present and future. We believe in opening the bridge to all and delivering unique, memorable moments for every visitor and catering to their every need.
RingCentral, Inc. (NYSE: RNG) is a provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral´s open platform integrates with business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.