Bomgar, a provider of secure access solutions, has released the latest version of its enterprise-leading Remote Support solution, the company said.
Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.
Bomgar Remote Support 18.2 introduces the new Bomgar Vault for Remote Support. Completely redesigned and fully integrated, the Bomgar Vault was developed for IT help desk technicians who need to access privileged credentials to complete their job tasks. Administrators can now eliminate the need for technicians to memorize or manually track passwords.
Additionally, Bomgar Vault improves productivity as users can inject privileged credentials directly into an endpoint with just one click — without ever knowing or seeing the credentials. The new Bomgar Vault also includes a discovery feature to automatically find and protect AD and local administrator credentials.
In addition to improving security for privileged credentials, Bomgar Remote Support 18.2 also includes updates to help organizations improve service desk productivity and the overall user experience.
Bomgar develops next-level identity and access management solutions that proactively defend against privileged access vulnerabilities. The company provides the automated technology that today´s companies need to operate at speed and scale, with the visibility needed to adapt to today´s changing cyber threat landscape. Bomgar is privately held with offices in Atlanta, Austin, Jackson, Los Angeles, Washington D.C., Frankfurt, London, Paris, and Singapore. Connect with Bomgar at www.bomgar.com.