Netcracker Technology said that Blue Stream has extended its relationship with Netcracker in order to ensure its ability to deliver the best customer experience, the company said.
Blue Stream will continue to use Netcracker´s Revenue Management solution and consulting services to optimize call center operations, provision new services and make it easier for customers to pay for their services.
The use of Netcracker´s Revenue Management solution will enable Blue Stream to generate customer information reports and deliver new TiVo and similar digital services. The solution will also allow Blue Stream´s customers to view their statements online and make payments through the web.
Blue Stream will use Netcracker´s consulting services to improve the user interface and experience for its call center operations. These developments will help the service provider reduce call handling times and minimize training times.
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, is a forward-looking software company, offering mission-critical solutions to service providers around the globe.