Vonage (Nasdaq: VG), a global business cloud communications leader, has announced that Banca Transilvania has chosen Vonage to power its digital transformation of traditional banking, the company said.
The first bank in Romania is leveraging the Vonage API Platform to offer customers an AI-powered virtual assistant through WhatsApp using the Vonage Messages API.
Vonage offers communications APIs – including messaging, voice and video communication solutions – that enable agile enterprises to enhance their customer experience and realise new business outcomes at scale. With a fully integrated platform and global presence, Vonage APIs offer a simple, agile way to integrate with the WhatsApp Business solution, through which Banca Transilvania´s virtual assistant will provide customers with access to critical information.
As a WhatsApp Business Solution Provider, Vonage uses its Messages API to power the AI-driven Banca Transilvania virtual assistant, ´Raul´, to use deep learning and natural language processing to simplify day-to-day business activities. Customers can use the WhatsApp chatbot for services such as balance queries, checking payment obligations for credit cards and exchange rates.