8×8, Inc. (NASDAQ:EGHT), a Communications Cloud provider, has been selected by Azure, the leading European vacation ownership specialist, to replace its communications platform with the integrated, enterprise-grade cloud solutions 8×8 Virtual Officeâ¢ and 8×8 Virtual Contact Centerâ¢, the company said.
By working in the cloud, Azure plans to develop customer service operations in its Malta-based head office, where its growing UK and Scandinavian membership is supported. The two-stage implementation will be completed by the end of 2017.
Azure specializes in offering luxury holiday properties at the Golden Sands Resort and Spa in Malta, and had plans to expand its member base in Europe to include Germany, Norway and Italy. Azure needed a robust communications platform that would allow it to scale rapidly. 8×8´s innovative communications cloud solutions fulfilled both requirements, offering a platform that will grow alongside the business with all the advantages of investment in latest technology, but without the capital outlay.
Until now Azure has used both a PBX and a VoIP telephone system, creating a fractured service that didn´t have the required analytics that are vital for the business. 8×8 Virtual Office will be implemented to help staff collaborate more effectively through its unified communications platform, no matter where they are based in the world.
8×8 will also be upgrading Azure´s customer service offering with the 8×8 Virtual Contact Center solution. This will allow the company to manage its contact centers more effectively and efficiently and offer the best possible service to its customers. The outbound dialing function will also help the marketing team expand its telephone campaign activity, accurately measuring success and improving ROI.
8×8, Inc. (NASDAQ:EGHT) provides a Communications Cloud that combines unified communications, team collaboration, contact center, and analytics in a single, open and real-time platform. 8×8 eliminates information silos to expose vital, real-time intelligence across multiple clouds, applications and devices to improve individual and team productivity, business performance and customer experience.
Azure employs 250 staff and has a growing member base of over 5,500 members. With over 10 years´ experience in Malta alone and with two successful Vacation Clubs, Island Residence Club and The Heavenly Collection, Azure is responsible for the sales and marketing of high-end Vacation Club memberships at the five star Radisson Blu Resort & Spa, Golden Sands in Malta.