Ayla Networks, a global provider of Internet of Things (IoT) platform-as-a-service (PaaS), has announced a new Customer Care Portal and Dealer Support Portal that make it easy for providers of connected products to leverage IoT product data to deliver more rapid and proactive support to their customers, the company said.
Through a clear, simple web interface, the Ayla Customer Care and Dealer Support portals make it easy for even entry-level customer support staff to quickly identify specific connected devices and customers experiencing issues, as well as to determine the precise nature of the problem. Those responsible for supporting connected products can also receive alerts that enable proactive and faster support.
Ayla Networks, a global IoT platform-as-a-service (PaaS) provider, enables the world´s largest companies to connect and ingest data from nearly any sensor, system and cloud. By leveraging Ayla´s Agile IoT Platformâ¢, customers are able to quickly productize future-proofed, connected products, while normalizing data for ongoing insights and analytics. Ayla is a member of the elite Amazon Web Services (AWS) Partner Network, so all products and data using the Ayla IoT cloud gain the security and availability benefits of the AWS cloud infrastructure. For more information, visit www.aylanetworks.com.