AxisPoint Health gets Health Call Center URAC reaccreditation

AxisPoint Health, a population health management company, has announced that it has earned URAC reaccreditation in Health Call Center for its GuidePoint solution, a clinically and analytically driven nurse advice, navigation, and member engagement service, the company said.

URAC is the independent provider of promoting healthcare quality through accreditation, certification and measurement. AxisPoint Health´s nurse advice solutions have been accredited by URAC since 1997, when the company was the first nurse advice line provider in the United States to receive accreditation.

URAC´s Health Call Center Accreditation process required an in-depth evaluation of AxisPoint Health´s GuidePoint nurse advice service line to verify it meets URAC´s rigorous standards for clinical staff qualifications, training and roles of non-clinical staff, telephone performance thresholds, clinical staff response times, handling of triage calls, information sharing, and feedback to physicians.

By achieving this status, AxisPoint Health has demonstrated a comprehensive commitment to quality care, improved processes and better patient outcomes.

AxisPoint Health´s GuidePoint solution provides 24-hour nurse triage services for members in need of guidance and direction, navigation services, and member engagement. The solution helps payers achieve cost-effective service utilization while ensuring members are connected to the right level of care at the right time.

AxisPoint Health is a population health management company that combines innovative technology with outstanding care management services to reduce costs, improve outcomes and boost consumer satisfaction — the Triple Aim of healthcare. For more information visit www.axispointhealth.com.

Founded in 1990, URAC is the independent provider of promoting healthcare quality through leadership, accreditation, measurement and innovation. URAC is a nonprofit organization using evidence-based measures and developing standards through inclusive engagement with a range of stakeholders committed to improving the quality of healthcare.