Avtex, a provider of integrated interaction solutions, has announced the acquisition of Interactive Engineering Consortium (IEC), a Denver-based provider of contact center solutions and consulting services.
IEC´s mission is to provide industry development, implementation and consulting services for clients leveraging Genesys on-premises and cloud contact center technology solutions.
The acquisition gives Avtex an expanded presence in the Mountain West region, allowing the company to provide clients unparalleled access to the people, process and tools necessary to grow their business based on a differentiated Customer Experience.
IEC customers will benefit from improved access to full CX technologies and services, such as CRM and digital engagement tools, full application development support and managed services from Avtex.
Avtex is a full-service Customer Experience consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. For more information, visit www.avtex.com.