Avtex, Daon to improve contact center experiences

Daon, a global provider of biometric identity technology, has announced its partnership with Avtex, a customer experience (CX) focused consulting and technology company, to dramatically improve contact center experiences for the customers of Avtex clients, the company said.

As the largest global provider of the CX platforms from Genesys and a Microsoft Inner Circle Partner for Dynamics CRM and Power BI, Avtex will deliver CX solutions that are fully integrated with customer biometric authentication at unprecedented scale.

Avtex has built an integrated product suite for Self-Service Interactive Voice Response (IVR) and Contact Center biometric authentication using Daon´s IdentityX® platform. Avtex sees Daon´s use of facial, voice and fingerprint authentication on the mobile device as the optimal mix of security and convenience for securing account access.

Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. Visit www.avtex.com for more information.

Daon, www.daon.com, is an innovator in developing and deploying biometric authentication and identity assurance solutions worldwide. Daon has pioneered methods for securely and conveniently combining biometric and identity capabilities across multiple channels with large-scale deployments that span payments verification, digital banking, wealth, insurance, telcos, and securing borders and critical infrastructure.