Avtex acquires QoS Telesys Genesys business

Avtex, a provider of integrated interaction solutions, has announced the acquisition of QoS Telesys, a California-based contact center consulting firm, the company said.

QoS Telesys focuses on designing and implementing contact center technologies that help clients more engage customers and enhance experiences. Leveraging the Genesys contact center technology portfolio, QoS Telesys creates customized contact center solutions that meet the unique needs of each and every client.

Adding the QoS brand to the Avtex family allows both organizations to continue to provide industry-leading contact center consulting and technology services to clients.

QoS Telesys is the third acquisition Avtex has made in California recently as they continue to expand and bring their full suite of CX consulting and technology solutions into the western region of the United States.

Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. Avtex offers a wide range of services to support CX, including CX Consulting, Technology Optimization, Technology Innovation and Systems Management. The company´s long-standing partnerships with industry vendors allows it to provide a wide range of technology solutions, including Contact Center, Customer Intelligence, Business Productivity, App Development and more. For more information, visit www.avtex.com