Avtex acquires Adapt Telephony Services

Avtex, an end-to-end Customer Experience (CX) consulting firm, has announced its acquisition of Adapt Telephony Services, LLC, a contact center solutions provider based in the Chicago area, the company said.

As a long-term partner of Genesys®, the global provider of omnichannel customer experience and contact center solutions, Adapt has spent more than 20 years implementing and integrating Genesys® solutions for clients in a wide range of industries, most notably financial services.

The Adapt acquisition enables Avtex to strengthen its national presence and vision around the Genesys® CX platform, which has many professionals in the industry thrilled for the future, most notably Genesys®.

Current and future clients of both Avtex and Adapt will benefit from the move. The acquisition combines two complementary teams into a single, focused unit, with the unified mission of delivering contact center and CX solutions.

Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX, including CX Consulting, Technology Optimization, Technology Innovation and Systems Management.

Avtex is recognized as a top Microsoft and Genesys® Gold Partner, these partnerships help provide a wide range of technology solutions, including Contact Center, Customer Intelligence, Business Productivity, App Development and more. Visit www.avtex.com for more information.

Founded in 1997, Adapt was established with the goal of unifying traditional telephony with omni-channel communications for contact center clients. Adapt´s longstanding partnership with Genesys® has enabled them to be an innovation provider of the market. Adapt is headquartered in the Chicago area and employs more than 150 contact center experts.