Hospitals and healthcare-delivery systems are embracing telehealth, having made substantial investments in infrastructure, training, and process re-engineering; yet about eight out of 10 consumers are still largely unaware of how to access telehealth or whether their insurer will cover it, according to a survey sponsored by Avizia.
Detailed survey results based on insights from both healthcare providers and patients are included in the 2017 Closing the Telehealth Gap white paper, which also features analysis by researchers on what the findings mean for the future of care delivery. As the data indicates, there is strong momentum for telehealth, but patients need a little more guidance and education to increase adoption more broadly.
Key findings include: 18 percent of consumers surveyed said they had used telehealth, while 82 percent had not; when asked to rate their experience with telehealth on a scale of 1 to 10, with 10 signifying a “great experience,” 62 percent of consumers who used telehealth ranked their experience a 10, 9, or 8.
Consumers who used telehealth appreciated time savings and convenience (59 percent), faster service and shorter wait times to see the doctor (55 percent), and cost savings due to less travel (43 percent).
Providers are most interested in telehealth´s ability to expand access or reach to patients (72 percent), but flagged reimbursement as a barrier to implementation (41 percent), followed by program cost (40 percent), and clinician resistance (22 percent).
Avizia partners with providers to deploy and power system-wide telehealth. To do this, Avizia combines a collaborative approach with a market-leading telehealth solutions suite that scales across the continuum of care. Trusted by four out of the top five IDNs in the nation and one in four US hospitals, Avizia empowers providers to deliver unparalleled access and clinical excellence to patients. Visit www.avizia.com.