Most airlines have a long way to go to get their websites up to standards required by the US Department of Transportation, according to the Bureau of Internet Accessibility.
December 12, 2015 marked the date that the US Department of Transportation (DOT) regulation went into effect, requiring all aviation websites be accessible to everyone to “ensure that passengers with disabilities have equal access to the same air travel-related information and services that are available to passengers without disabilities through airline websites and airport kiosks.”
The BoIA tested some of the leading carrier sites in March of 2014 and found that most sites scored a dismal grade of D.
Most have made some progress, with JetBlue, Virgin America and Delta improving by a full grade or more. The four carriers with sites that are currently registering a grade of D, (plus or minus) and still have the most work still left to do are Sun Country, Alaska Air, American Airlines and United.
Attorney Antkowiak, who regularly defends companies against allegations arising from website accessibility claims, notes the recent increase in website accessibility litigation nationwide means course correction isn´t simply a moral obligation for employers, but one that could save companies hundreds of thousands of dollars in legal fees and expenses.
The Bureau of Internet Accessibility (BoIA) has been helping companies achieve and maintain website accessibility compliancy for over fifteen years.