The American Red Cross telecommunications team is working with Avaya Holdings Corp. (NYSE:AVYA), a provider of solutions, to enhance and simplify Red Cross communications to better leverage the benefits of mobility and cloud innovation, the company said.
To achieve its humanitarian mission and provide assistance to people and communities when they need it most, the Red Cross, as part of its One Contact Center initiative, is transforming 12 separate contact center platforms with differing technologies to the Avaya OneCloud™ CCaaS cloud-based platform.
The Red Cross has commenced this transition with the move of its critical toll-free 1-800-RED-CROSS number and several other mission critical inbound numbers over to Avaya Mobile Experience. This solution will handle inbound mobile calls to help people in need during a disaster, help individuals donate much needed blood and blood products, and handle donation services.
Avaya enables organizations to create intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration. For more, visit http://www.avaya.com.