Avaya Recognized for AI-powered Solutions

Avaya Holdings Corp. (NYSE:AVYA) has announced it has been recognized by Nuance Communications for its leadership in delivering innovative AI that empowers organizations with the communications and collaboration solutions they need to work smarter and engage with customers and employees more effectively, the company said.

Avaya partners with Nuance Communications to deliver conversational AI communications to augment the customer experience and improve their engagement outcomes. Interactions are more personalized and relevant to the customer. Staff are more engaged and empowered with knowledge, sourced from one or many connected applications, to deliver a memorable customer experience. The combined Avaya and Nuance Communications solution is more advanced than ever and is driving real value.

Nuance Communications develops conversational AI technologies that understand, analyze, and respond to people — amplifying human intelligence to increase productivity and security. The company participates in the Avaya Technology Partner ecosystem, and the two companies collaborate to deliver market-leading, intelligent self and assisted-service solutions for organizations globally. These solutions are differentiated by speech, voice biometrics, virtual assistants, web chat and cognitive technologies, enabling multichannel customer service for IVR, mobile and web.

Avaya was named Nuance´s Top Growth Partner as well as its Top Producing Channel Partner for the year, and this is the third consecutive year that Avaya has been recognized by Nuance as a top-performing partner.

Avaya enables organizations to create intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration. For more, visit http://www.avaya.com.