Avaya Holdings Corp. (NYSE:AVYA) has announced that it has been recognized for excellence in customer service by the Customer Relationship Management Institute (CRMI), LLC, the company said.
The Institute has listed Avaya as a winner of the 2017 NorthFace Scoreboard (NFSB) award, which is presented annually to companies who, as rated solely by their customers, achieved excellence in customer service during the calendar year. This marks the fifth year for which Avaya has received the NFSB award.
CRMI methodology measures customer satisfaction with services on a 5-point scale (or an equivalent rating system) in such categories as technical support, field service, customer service, account management and professional services. Avaya was recognized based on CSAT survey responses from its customers, which scored the company at 4.0 or above out of a possible 5.0 or an equivalent rating system.
Avaya is a global provider of digital communications software, services and devices for businesses of all sizes. For more information, visit www.avaya.com