Avaya Holdings Corp. (NYSE:AVYA), a provider of solutions to enhance and simplify communications and collaboration, has announced that it will provide additional help for contact center clients around the world who are challenged with maintaining high levels of customer engagement while they adapt to a remote workforce in the face of the COVID-19 pandemic, the company said.
Available immediately, Avaya clients can request a 90-day complimentary access license to convert their existing office-based contact center agents to remote workers. In addition, at the end of the 90-day complimentary period, users have the option to convert those licenses to a monthly subscription, to offer more agility and improve availability of services for customers.
Avaya has also announced the launch of global COVID-19 technical hotlines for customers and partners who are looking for 24×7 support and guidance to help transition to remote workforce deployment models.
Avaya contact center solutions for remote agents are designed to help address the health and safety concerns for contact center staff while ensuring business continuity in the face of unprecedented challenges. These offers span multiple Avaya contact center platforms in use by its customers today.
Avaya enables organizations to create intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration. For more, visit https://www.avaya.com.