Avaya Holdings Corp. (NYSE: AVYA) has announced its investment in Cogito, a provider of AI for emotional intelligence that enables organizations to sense human behavior and guide call center agents to enhance productivity and customer experience, the company said.
Cogito is a founding member of Avaya´s A.I.Connect developer ecosystem. The two companies also announced the acceleration of their joint development work to integrate Cogito´s AI with Avaya´s industry-leading Contact Center solutions.
Avaya´s investment is part of Cogito´s Series C round of financing. Cogito will use this funding to accelerate go-to-market, expand research and development, and grow its team.
Cogito provides human aware technology to help professionals elevate their performance. Cogito´s AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of agents in the world´s most successful enterprises — improving sales results, delivering world-class service and enhancing quality of care. Cogito is a venture-backed software company located in Boston, MA. Learn more at www.cogitocorp.com.
Avaya is a global provider of digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, visit www.avaya.com.