Avaya Holdings Corp. (NYSE:AVYA), a provider of solutions to enhance and simplify communications and collaboration, has announced that Avaya Conversational Intelligence, a powerful AI solution enabling next-generation contact centers to create happier customers, has been recognized as a 2020 CUSTOMER magazine Product of the Year Award winner, the company said.
Avaya Conversational Intelligence helps enable organizations to deliver significantly improved customer experiences that can increase brand satisfaction and drive more positive engagements between agents and customers.
Unlike traditional speech analytics applications that mine calls after they occur, Avaya Conversational Intelligence transcribes voice conversations into actionable outcomes in real time, when the information is most useful, to help deliver deeper, more personal and more positive customer engagement.
Avaya enables organizations to create intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration. For more, visit http://www.avaya.com.