This Christmas, Avaya Holdings Corp. (NYSE: AVYA) is using its industry-leading contact center solutions to help track Santa´s progress and ensure his safety as he travels the skies spreading good cheer around the world, the company said.
The 63rd annual NORAD Tracks Santa, begins December 24 through Christmas Day, December 25, with thousands of volunteers staffing the NORAD hotline to answer tens of thousands of calls from children of all ages tracking Santa´s progress.
During the 20-hour period in 2017, more than 1,500 hotline volunteers answered a record 126,103 calls to the NORAD Tracks Santa 1-877 HI-NORAD hotline. The NORAD Tracks Santa website, available in eight languages, received 18 million visitors. 1.5 million people asked their Alexa devices “Hey, Alexa, where´s Santa?” and more than 3 million people tracked Santa on the ´NORAD Tracks Santa Claus´ app.
The mission critical Avaya customer engagement technology, which supports the North American Aerospace Defense Command (NORAD) Operations Center at Peterson Air Force Base in Colorado Springs, Colo., helps volunteers carefully monitor Santa´s travels and ensure his safety using radar, satellites, planes and ´Santa Cams´ strategically positioned worldwide. Volunteers share that information with callers as Santa soars through the night skies across the globe.
Avaya Government Solutions offers communication and collaboration solutions to support citizens, government employees and warfighters.
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