Avaya Holdings Corp. (NYSE:AVYA), a global provider of solutions to enhance and simplify communications and collaboration, has announced that Avaya IX™ Workspaces has been named as a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine, the company said.
Avaya IX Workspaces helps to improve agent productivity and the overall customer experience by integrating multiple applications into a single agent desktop and by empowering customer support personnel to personalize the customer experience by enabling them to view and interact with customer journey details. Avaya IX Workspaces is also IT-friendly.
This browser-based desktop reduces total cost of ownership and its powerful widget-driven design enables internal staff to quickly customize the desktop with additional information feeds and application add-ons. The solution can be deployed without touching the customer´s operating environment.
This 14th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Avaya creates intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration — in the cloud, on-premise or a hybrid of both.