Avaya Expands Platform Choice for Contact Center Solutions with Microsoft Cloud

Avaya, a global provider of solutions to enhance and simplify communications and collaboration, and Microsoft have announced that they will join forces to bring contact centre services to the cloud, the companies said.

Avaya IX-CC, a next generation Contact Center as a Service platform, will be available on Azure, hosted in Microsoft´s cloud data centres in Abu Dhabi and Dubai. The service will be introduced initially in the Arab Gulf region with plans to expand the offer to other global regions in the future.

The two companies are working to integrate the market-leading Avaya IX-CC platform with Azure. The Avaya IX-CC next generation Contact Center as a Service platform is expected to be available to customers in H1 2020 with voice capabilities, followed by omnichannel features later in the year.

Microsoft (Nasdaq “MSFT”) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft opened its Dubai-based headquarters in 1991, which, today, oversees operations across the region.