Avaya EU consulting sales engineer for public safety and emergency services Markus Bornheim has been appointed vice chair of the technical committee for the European Emergency Number Association (EENA), a committee dedicated to providing expertise in emergency services in Europe, the company said.
Set up in 1999, EENA is a Brussels-based non-government organization (NGO) dedicated to promoting high-quality services reached by the 112 number in the EU. The Technical Committee works to establish requirements to make emergency services accessible via IP communications, and interoperable with next-generation networks.
Specifically for the UK and EU markets, the company has developed a solution for emergency services contact centres to support the newly mandated eCall (Emergency Call) functionality, whereby in the event of an incident, telemetry data directly from the vehicle can be sent to emergency services, providing relevant information about the vehicle, its location and its occupants.
In the EU, including the UK, all emergency contact centre services must be ready to support eCall by 1st October 2017, and all new car models type approved after 31st March 2018 must have eCall modules fitted.
In Europe, Avaya supports more than 600 emergency services contact centers, serving more than 150m citizens, and fielding more than 80m calls a year.
EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens´ requirements.
Avaya enables mission critical, real-time communication applications by providing a portfolio of software and services for contact center and unified communications with integrated, secure networking.