Egypt´s Ministry of Communications & Information Technology (MCIT), has joined forces with United Nations Development Programme (UNDP), Egypt and Avaya Holdings Corp. (NYSE: AVYA), a provider of solutions to enhance and simplify communications and collaboration, to extend the capabilities of WASEL, its dedicated contact center service for people of determination, with the addition of automated testing for COVID-19 symptoms for the deaf and hard of hearing, the company said.
A world first, this chatbot utilizes AI to enable sign-language based interaction, providing users intuitive access to critical COVID-19 related information and support. The service is conveniently available via the Tamkeen website or WASEL smartphone application. This initiative aligns with the efforts of the MCIT to support the Egyptian government´s plan to effectively mitigate COVID-19 challenges, and the State´s vision of deepening social integration by utilizing smart technologies that foster inclusivity through all segments of society.
Avaya enables organizations to create intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration. For more, visit http://www.avaya.com.