Avaya cloud solution to supercharge global BPO's growth and its adoption of the latest technologies

Merchants, a customer management partner specialising in the business process outsourcing industry, has announced that the first phase of a global Contact Centre services transformation, has gone live with an Avaya Private Cloud solution, the company said.

The contact centre transformation project comes as Merchants looks to achieve new levels of growth in the increasingly competitive BPO industry. To realize these goals, the company needed a modern, technologically advanced contact centre solution that could scale with the company´s stellar ambitions.

Avaya´s Private Cloud solution, which can be offered via a standard reference architecture or custom-designed, was attractive for a number of reasons. With a technical design that will help to eliminate resilience shortfalls and provide more robust service level agreements, the new contact centre enables Merchants to offer improved services to its current customers, and attract new customers with compelling capabilities.

Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. For more information about Merchants, visit www.merchantsCX.com

Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration — in the cloud, on-premise or a hybrid of both. Visit us at www.avaya.com.