Avaya CCaaS Gets 2020 Contact Center Technology Award

Avaya (NYSE: AVYA), a provider of solutions to enhance and simplify communications and collaboration, announced that its Avaya OneCloud CCaaS solution has been named a 2020 Contact Center Technology Award winner by CUSTOMER magazine, the company said.

The award honors a product or service´s ability to help enterprises and outsourced contact centers deliver world class customer experiences.

Avaya OneCloud CCaaS (Contact Center as a Service) is powering organizations´ customer experience centers by providing customer and workforce engagement solutions to connect and orchestrate all the touchpoints throughout the customer journey while leveraging the power of AI, insights, knowledge and resources from across the organization. This enables users to deliver not only the right customer experience but also the right employee experience for those supporting the customer journeys.

Hydro Ottawa is a critical utility company serving Canada´s capital for over 100 years, and with Avaya OneCloud CCaaS, was able to respond swiftly when the COVID-19 outbreak suddenly hit.

Cincinnati Bell, a US service provider, is implementing a new Avaya OneCloud CCaaS solution to support nearly 300 agents working remotely. They required a stable and reliable public cloud solution that could be deployed quickly and cost effectively.

Conduit Global is a pioneering business process outsourcing (BPO) and contact center provider, and with Avaya OneCloud CCaaS, Conduit Global has helped clients maintain excellent customer service standards, while simultaneously driving down annual costs and increasing efficiency.

Avaya enables organizations to create intelligent communications experiences for customers and employees. Avaya builds open, converged, and innovative solutions to enhance and simplify communications and collaboration. For more, visit http://www.avaya.com.