Avaya acquires Spoken Communications

Avaya Holdings Corp. (NYSE: AVYA), a global business communications company, has signed a definitive agreement to acquire Spoken Communications, an innovator in Contact Center as a Service (CCaaS) solutions for enterprise customers and a provider of transformative real-time customer experience management applications built on conversational artificial intelligence, the company said.

The transaction, which includes over 170 patents and patent applications, will be funded by cash on hand. It follows a co-development partnership formed by Avaya and Spoken in 2017 to provide CCaaS solutions to Avaya´s business process outsourcing customers.

The transaction is expected to close in the second quarter of fiscal 2018, subject to customary closing conditions.