Automotive dealership selects 8×8 to improve employee and customer engagement

8×8, Inc. (NYSE:EGHT), a leading provider of cloud phone, meeting, collaboration and contact center solutions, has announced that Gettel Automotive Group, ranked 68th on Automotive News´ annual top US automotive dealership groups list, has selected 8×8 to move almost 1,000 employees from their current cloud communications solution to the newly announced X Series, the next generation enterprise system of engagement and intelligence, the company said.

Gettel owns 17 automotive dealerships throughout Florida, including Acura, BMW, Buick-GMC, Chevrolet, Chrysler, Dodge, Hyundai, Jeep, Lincoln, Mitsubishi, Nissan, Porsche, Ram, Toyota and Volkswagen. The company´s previous cloud provider was unable to provide the high level of support, reliability, and accurate reporting that was necessary to support its rapid business expansion and growth.

Gettel employees across its 17 locations will use X Series to communicate and collaborate with partners, suppliers and customers. 8×8´s advanced analytics and reporting capabilities will provide the company with deep business insights to detect calling trends, identify marketing effectiveness, and analyze interactions that offer coaching opportunities for employees to improve customer experience and accelerate time to resolution.

8×8 is a provider of cloud phone, meeting, collaboration and contact center solutions with over a million business users worldwide. 8×8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee. For additional information, visit www.8×8.com.