Focus on the omni-channel customer service growth segment
Attensity Europe is breaking away from its US parent company, Attensity Group Inc., thanks to investment from a consortium led by IMCap Partners and will now become independent, the company said.
Thomas Dreikauss, CEO of Attensity Europe GmbH, will remain on board as CEO while also becoming a shareholder. The parties involved have agreed to not disclose any information on the purchase price or further terms of the transaction.
In future, the company will focus on the growth segment of omni-channel customer service. Attensity Europe´s core product is the market-leading solution “Respond”, a multilingual and omni-channel response management software, which was designed by the German team of developers in SaarbrÃ¼cken and has been systematically developed into the market-leading enterprise solution for omni-channel customer service over recent years.
Respond enables customers to achieve a significant increase in productivity with the processing of written customer requests (e-mail, social media, etc.) and ensures continuous transparency over the service level, volume and structure of the requests. The solution is based on the leading categorization algorithm which was developed in cooperation with the German Research Center for Artificial Intelligence.
As a result of the change of ownership and the strategic repositioning of the company, Attensity Europe will be rebranded in due course.
IMCap Partners is a partner-owned investment firm that conducts direct investments in small- and medium-sized companies in the DACH Region.
Attensity Europe, headquartered in SaarbrÃ¼cken, is a leading solution provider in the field of omni-channel customer communications and customer interaction management.