TMT focused research consultancy and market diligence firm ATLANTIC-ACM announced its 2020 US Business Connectivity Service Provider Excellence Awards based on the results of their industry customer experience benchmarking study of business end users, the company said.
The awards are determined by detailed user reviews from over 1,200 unique customers who provided 3,400+ carrier specific evaluations of service level and product quality for their current providers.
ATLANTIC-ACM introduced the Business Connectivity Report Card survey in 2006 to identify the strengths and weaknesses of enterprise service providers, along with customer buying trends and priorities.
The winners for Large Service Providers (based on total estimated wireline revenue) were:
CenturyLink: Data Value (tie)
Comcast: Data Value (tie)
Cox Business: Sales Rep, Service Delivery, Billing, Voice Value
Verizon: Brand, Network Performance, Customer Service
The winners for Midsized Service Providers were:
Altice USA: Voice Value
Cogent: Brand, Sales Reps (tie), Service Delivery, Network Performance, Billing, Customer Service, Data Value
Crown Castle: Sales Reps (tie)
Founded in 1991, ATLANTIC-ACM, is a strategic consulting firm to the telecom and technology sector. ATLANTIC-ACM assists corporate and investor clients in evaluating strategic growth opportunities for successful investment, market entry, optimization, and long-term planning. For more information, visit ATLANTIC-ACM´s website at http://www.atlantic-acm.com.