Leading research consultancy and market diligence firm Atlantic-ACM has delivered its 2017 Business Connectivity Service Provider Excellence Awards, the company said.
The awards were determined by responses to the firm´s annual customer feedback survey which collected more than 4,100 customer evaluations of North American business telecom providers for the 2017 edition of Atlantic-ACM´s Business Connectivity Report Card.
Atlantic-ACM President and Managing Partner, Fedor Smith delivered the awards in two categories as follows:
Level 3: Large Service Provider Awards for Brand (tie), Network Performance, Customer Service, Data Value, Voice Value
Verizon: Large Service Provider Award for Brand (tie) and Sales Reps
Cox: Large Service Provider Awards for Service Delivery and Billing (tie)
Sprint: Large Service Provider Award for Billing (tie)
Fibernet Direct: Midsized and Under Service Provider Awards for Brand, Sales Reps, Service Delivery (tie), Network Performance, Billing, Customer Service, and Data Value
Cogent: Midsized and Under Service Provider Award for Service Delivery (tie)
Altice Business: Midsized and Under Service Provider Award for Voice Value
Founded in 1991, Atlantic-ACM, is a leading strategic consulting firm to the telecom and technology sectors. Atlantic-ACM assists corporate and investor clients in evaluating strategic growth opportunities for successful investment, market entry, optimization, and long-term planning. For more than two decades, Boston-based Atlantic-ACM has helped leading companies identify opportunities, capture and retain market share, and navigate changing market dynamics, economies, and technologies.