Astute Solutions has announced that their CRM software, ePowerCenterTM, has been selected as a 2017 Contact Center Technology Award winner by TMC´s CUSTOMER Magazine, the company said.
Built with consumer engagement in mind, ePowerCenter allows companies to provide exceptional service across all channels, including phone, email, SMS, social media, and text & video chat.
The CRM software provides everything customer support teams need to improve customer loyalty in a single, integrated interface. ePowerCenter includes in-context guidance, removing the need for agents to follow a script, and uses smarter data entry to improve agent efficiency. Astute´s flagship product, ePowerCenter has been trusted by contact centers at many of the world´s most famous brands for more than 20 years.
The 12th annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2017 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.
TMC is a global, integrated media company that supports clients´ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. For more information about TMC, visit www.tmcnet.com