8×8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, has announced that housing association group, Aspire Housing, has deployed 8×8 X Series to create an agile workplace for its employees, and to continue providing customers with vital support, the company said.
With expert guidance from Alysium Consulting, Aspire formed a partnership with 8×8 and Social Telecoms CIC, the number one ranked supplier on the PfH Telecommunications Framework, Aspire selected the 8×8 Open Communications Platform™.
With the project underway earlier in the year, Aspire was able to quickly transition its colleagues to working from the safety of their homes in response to the global health crisis.
The creation of Aspire´s digital workplace will future-proof operations, and allow them to adapt their services to address a wider set of requirements for both colleagues and customers. Thanks to 8×8 Contact Centre, agents can now handle customer calls and chats remotely, as well as communicate and collaborate with colleagues through a single platform. Phase two of deployment will focus on rolling out a number of advanced, AI-assisted self-service features, such as chatbots and SMS messaging, to enhance customer communications.
Aspire Housing is made up of: Aspire Housing, which manages around 9,000 homes in Staffordshire and Cheshire; PM Training, which is Staffordshire´s largest independent training provider for young apprentices and has training centres in Stoke-on-Trent and Newcastle-under-Lyme – www.pmtraining.org.uk; and Realise charity, a unique regeneration charity that supports health, wellbeing, and employability.
8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8×8.com.