Aspect Software, a provider of native consumer engagement, workforce optimization, and self-service solutions, has announced the GEM (Going the Extra Mile) Award which recognizes customer service agents who go the extra mile to provide exceptional customer experiences, the company said.
The first two award winners, Andy Johnston, Contact System Analyst at Arvest Bank and Ross Cloud, Systems Development Analyst at Southwest Airlines, were also announced.
Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com.