Arrow Systems Integration to offer interactive intelligence customer engagement cloud solution

Arrow Systems Integration (Arrow SI), a wholly owned subsidiary of Arrow Electronics, Inc., has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.´s (Nasdaq: ININ) customer engagement cloud solution, PureCloud Engage, the company said.

Arrow SI is a total solutions provider specializing in unified communications, voice and data technologies, contact center and network security.

Interactive Intelligence built PureCloud Engage to give contact centers an omnichannel cloud solution that could be up and running in days, while offering ease of management and continuous deployment of the most innovative features. Its microservice architecture built atop Amazon Web Services offers maximum reliability, scalability and security. Month-to-month, pay-as-you-go subscription terms give contact centers a low-risk, high-value cloud solution.

PureCloud Engage functionality includes omnichannel routing, speech-enabled IVR, recording and quality management, outbound campaigns, CRM integrations, graphical scripting, and the ability to plug into other apps and cloud services to meet any customer need. PureCloud Engage also includes unified communications and collaboration capabilities.

PureCloud Engage expands the Arrow SI Interactive Intelligence portfolio with its existing Customer Interaction Centerâ„¢ (CIC) offering, an on-premises omnichannel customer engagement software suite.

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide.