Arco chooses RingCentral for new national customer engagement centre

RingCentral UK, Ltd., a provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc., has been selected by Arco, the UK´s Safety company, as the foundational technology for its new National Customer Engagement Centre, the company said.

RingCentral´s Contact Centre solution will be deployed as part of an ongoing Arco strategy of business investment with the aim of moving towards agile cloud infrastructure and process.

RingCentral Contact Centreâ„¢ is an omnichannel solution that helps Arco´s customers choose their preferred method of communicating including voice, chat, social media, SMS, email, and more. The platform includes intelligent IVR and self-service options that are tightly integrated with smart routing functionality to help customers connect more quickly to the advisor who can best handle their needs. It also includes industry-leading tools to help Arco optimise staff scheduling, improve contact-centre efficiencies, and generate surveys for customers.

The full deployment of RingCentral Contact Centre is expected to go live at the new Arco National Customer Engagement Centre in July this year.

RingCentral, Inc. (NYSE:RNG) is a provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today´s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral is headquartered in Belmont, California, and has offices around the world.

Arco is the UK´s safety company and has a core purpose of keeping people safe at work. Through its dedicated in house experts, Arco helps to shape the safety world in order to ensure UK workers go home safe every night. Headquartered in Hull, Arco reaches its customers through its extensive product catalogue, interactive website and 47 strong retail store network. For more information, visit www.arco.co.uk.