The Airlines Reporting Corp. (ARC) launched a new version of Memo Manager–its web-based debit memo processing and payment tool between airlines and travel agencies–with enhanced debit memo reason mapping for 23 carriers, including American Airlines, Delta Air Lines, and United Airlines, the company said.
By adding a standard reason category to each debit memo, customers will receive consistent and specific information about why the debit memo was issued. This improved understanding will allow for quicker resolution of debit memos and the increased ability to prevent them in the future through improved processes and training.
In August, ARC announced that 14 new carriers mapped their debit memos to the standard reason codes in Memo Analyzer, a business intelligence tool that provides insight into debit and credit memo performance. Those additional carriers have now been mapped in Memo Manager.
There are now more than 130 unique memo reason codes in both tools which will allow for a higher level of analysis and more efficient processing. The codes include commissions, credit card chargebacks, fares, taxes, refunds, exchanges, fees, bookings and miscellaneous. ARC will map new carriers and new memo reason codes as they become available.
The Airlines Reporting Corporation (ARC) is the premier driver of air travel intelligence and commerce in the travel industry with business solutions, travel agency accreditation services, process and financial management tools and high-quality data. In 2016, ARC settled USD 86 billion worth of carrier ticket transactions for nearly 7,000 travel agencies with more than 12,000 points of sale. Established in 1984, ARC is an ISO 27001 certified company headquartered in Arlington, Virginia, with offices in Louisville, Kentucky, Tampa, Florida and San Juan, Puerto Rico.