Philadelphia Enquirer has reported American Airlines ranks near the bottom of major airliners in mishandled bags according to federal data, the news source said.
American´s baggage handling statistics are even worse in Philadelphia, a regional hub for the airline accounting for nearly 70 percent of the airport´s traffic.
The American Airlines Network mishandled roughly 11 checked bags per 1,000 boarded in June, the worst rate among 10 US carriers ranked by the federal Department of Transportation. The airline network had 10.6 million checked bags on its flights that month. Key rival Southwest Airlines mishandled half as many bags — 5 missed bags per 1,000 enplaned — despite boarding more bags that month: 10.9 million.