American Airlines has announced it is the first airline to introduce the Google Assistant´s interpreter mode technology in its Admirals Clubs lounges, the company said.
The interpreter mode offers real-time translation in 29 languages, including Arabic, French, German, Japanese, Russian, Spanish and Vietnamese.
With the ability to translate in real-time, the Assistant´s interpreter mode will help Premium Customer Service representatives provide more personalized service to customers. Running on a Google Nest Hub, interpreter mode will be used to assist customers only when a multilingual team member is not available.
The Google Assistant is the latest technology enhancement American has introduced to make travel easier for customers. Other recent introductions include mobile passport scanning, boarding notifications, online virtual 3D aircraft tours, a redesigned self-service kiosk menu that simplifies the check-in process and an improved family seating approach, which ensures adults and kids under 14 are seated together. And with three Admirals Club lounges and the addition of Flagship Lounge and Flagship First Dining, American offers the most premium amenities of any carrier at LAX.
American Airlines Group offers customers 6,800 daily flights to more than 365 destinations in 61 countries from its hubs in Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, DC.