American Airlines deploys IBS Software's iCargo platform

American Airlines Cargo has announced it has deployed IBS Software´s iCargo air cargo management platform to modern its business and deliver enhanced customer experience, the company said.

In deploying IBS Software´s iCargo platform, American consolidated a complex IT back-end comprising 90+ legacy systems, built incrementally over the past 40 years, into a lean, next generation cargo management environment with just 10 core business applications. The iCargo platform equips American with the power to deliver an upgraded customer experience and provides a more effective set of business tools to deliver greater value to its customers.

American Airlines Cargo migrated all its core business functions into the fully integrated iCargo solution, including cargo sales, cargo terminal operations, warehouse management, ULD management and cargo revenue accounting.

The iCargo platform drives improved business performance through digitally-enabled processes across core business verticals in sales, operations and accounting, which provide customers with wider online channels, better shipment tracking, greater efficiency in warehouses, and a robust back-end revenue recognition and accounting system that will strengthen the business and the end customer and employee experience.

IBS Software delivers next-generation SaaS solutions for customers in the Aviation, Tour & Cruise and Hospitality segments. IBS is a Blackstone company and operates from 10 offices across the world, serving over 170 customers.